Refund & Return Policy

Overview

We want you to be thrilled shopping with us. If something isn’t right, we’ll work with you to make it right. This policy explains our returns, exchanges, and refunds made for purchases made on pristine-archive.com.

Return Window

• Standard Returns: You may request a return within 30 days of delivery (based on tracking status).
• Exchanges: If you want a different size/color, please contact us within 30 days of delivery.

Return Eligibility

To be eligible for a return or exchange, items must be:

• Unworn, unwashed, and in original condition.
• Free of stains, odors, deodorant marks, pet hair, or damage.
• Returned with original tags and packaging (if applicable).

For hygiene reasons, we may decline returns that show signs of wear, washing, alteration, or misuse.

Non-Returnable Items

• Final sale / clearance items (clearly marked as “final sale”)
• Gift cards
• Items that have been worn, washed, altered, or damaged after delivery
• Hygiene-sensitive accessories (e.g., intimates) where the health seal is broken or not in its place

How to Start a Return

• 1. Email us at nordichomedeco@outlook.com with:
  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (required for damaged/incorrect items)
• 2. Our support team will reply with a Return Authorization and the return address instructions.
• 3. Package the item securely and ship it back using a trackable shipping method.

Please do not send returns without contacting us first. Unauthorized returns may be delayed or refused.

Return Shipping Fees

• Customer remorse (didn’t like it, changed mind): Return shipping is paid by the customer.
• Damaged, defective, or incorrect item: We will cover return shipping or provide an appropriate solution after reviewing your photos.

Damaged / Defective / Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please include:

• The item and the issue
• The shipping label on the package
• The outer packaging (if damaged)

After verification, we’ll offer a replacement, store credit, or a return depending on availability and the situation.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved:

• Refunds are issued to the original payment method used at checkout (unless otherwise required by law).
• Processing times typically take 3-10 business days after approval (bank delays may vary).
• Original shipping fees are non-refundable, except where the return is due to our error.

Partial Refunds / Deductions

For returned items that show excessive wear, damage, missing tags, or incomplete packaging, we may:

• Decline the return, or
• Issue a partial refund / store credit (restocking fee and processing requirements).

Exchanges

If you need a different size or color, please contact us within 30 days of delivery. Exchanges depend on stock availability. If the requested item is unavailable, we can offer a refund or store credit.

Order Cancellations

• If you need to cancel, please email us as soon as possible at nordichomedeco@outlook.com.
• We can cancel orders that have not entered processing or shipped. Once an order has shipped, it cannot be cancelled and will follow the return process.

Chargebacks & Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve it. Filing a chargeback without contacting support may delay resolution, as we communicate directly via payment gateways based on case and tracking status.

Contact Us

For all return/exchange requests, email:nordichomedeco@outlook.com

Please include your order number for faster support.

Policy Updates: We may update this policy from time to time to reflect practices or legal changes. The version posted on this page applies at the time of your purchase.